Patient Information

The Hand Center has been designed with patients in mind.

We strive to provide you and your family a safe, comfortable experience beginning with a call prior to your surgery to discuss your plan and answer any questions you may have.

We are here to assist patients and families to ensure that your experience with THC Ambulatory Surgery Center is a positive one. The Hand Center, LLC (THC) has been designed with patients in mind. We are proud to be the facility of choice for surgeons in the Columbus Ohio area.

In order for us to provide the best care for you please read the following information.
Privacy Notice (PDF)

 

The Hand Center Financial Information

You will  hear from a member of our business office staff regarding your insurance coverage and your portion of the bill. They will discuss the fee for your surgery, your co-payment, co-insurance, or deductible so there are no surprises.

Payment of your responsibility is expected in full prior to your date of service or when you register. For your convenience we accept cash, personal checks, VISA, MasterCard, Discover and American Express.

The Hand Center fees include operating and recovery room and general supplies. Anesthesiologist, radiologist, pathologist, physician and pretest fees are billed separately.

Should any charge be rejected by your insurance company, payment in full is due from the responsible party within 30 days, unless prior payment arrangements have been made.  If a special payment schedule is requested, please contact the business office in advance If you’ve had any pre-operative tests or a history and physical performed within 30 days prior to surgery, please ask your physician to fax the reports to us prior to your arrival.

Our confidential clinical information fax number is (614) 310-7374 (Attn: Pre-Op Nurses).

Patient Surgery Pre-Registration

For your convenience, our patients can now complete surgery pre-registration easily online!

Completing the form is very simple and should take you 10-15 minutes. You will need your insurance and medication information ready. Register for your surgery and save time. Plus we will send you directions to our center based on your home address.

Be sure to have the following information available before starting:

  1. Your health insurance information.
  2. The names, addresses and phone numbers of your physicians.
  3. A list of all medications you are taking, their dosage and frequency.
  4. A list of surgical procedures you have had.
  5. The name of the surgeon who will be performing your upcoming procedur
Surgery Pre-Registration

Patient Satisfaction Survey

Patient Satisfaction Survey
A link to our Patient Satisfaction Survey will be emailed to you. Please take a moment to fill out this short survey.

COMMENTS AND SUGGESTIONS

Your comments and suggestions are very important to us, and will help us improve the service we provide to our future patients and their families. Thank you for your time and assistance in this important process, we appreciate your support.